• Deposit: A non-refundable deposit (typically 50%) is required to secure the date. No booking is confirmed, and no date is held, until the deposit is received.
• Final Payment or Balance Due: For larger installations or high value bookings, payment is due at least 14 days before the event. For grab and go displays or smaller orders and gifts, the balance will be due upon delivery/collection. Failure to pay on time may result in late payment charges which shall be calculated in accordance with The Late Payment of Commercial Debts (Interest) Act 1998 (as amended) from the date the payment was originally due until the date of actual payment.

• Payment in Full: 100% of the cost may be requested if the order is at very short notice (less than two weeks) or balloons under £100 order value.

• Cancellation Policy: Please note if B L O O M É does not receive the final payment on time (2 weeks before of your event), we have the right to cancel your order and therefore we will not make your balloon decoration. We do not make any balloons or decorations that have not been paid in full in advance. Also keep in mind the 50% deposit will not be refunded as will cover our administrative expenses and materials that we have already purchased for your order.

  B L O O M É reserve the right to charge an administration fee for any late payment notices which we send to you in the event of your late payment. We also reserve the right to cancel any discount that we may have offered to you, to alter your payment terms and/or to suspend or cancel future deliveries in the case of late payment. 

  If B L O O M É are not paid we may instruct a debt collection agency or law firm to collect our payment (including any interest and/or late payment charges) on our behalf. In such circumstances you will be liable to pay an additional sum to us which will not exceed the reasonable costs that we may have to pay the debt collection agency or law firm, who will add the sum to your outstanding debt on our behalf.

• B L O O M É reserves the right to convert any balance to credit to be redeemed against a future booking. B L O O M É will provide a credit note listing the cancelled booking date and the value of the credit along with a redemption time period (Normally one calendar year from date of cancelled event), subject to our availability.

2. Liability & Responsibility (The "Handover" Clause)

• Risk Transfer: Responsibility for the balloons, displays or gifts passes to the client as soon as they are installed, delivered or collected.
• Damage Policy: B L O O M É are not responsible for any damage, popping, or deflation caused by improper handling, environmental factors, or accidents once the balloons, display or gift is in the client's or venue's possession. No items are covered for replacement or refund after delivery or collection. Once balloons are delivered or collected, they do become your responsibility and we cannot held accountable something go wrong.
• Venue Rules: It is the client’s responsibility to check if their venue allows helium, props, LED lighting or signage, wall-mounted structures or if there are any other restrictions. If they don't, and the setup is blocked, payments are still non-refundable. 
• Insurance: It is the clients responsibility to ensure that the venue has in place adequate insurance to cover the equipment against fire, theft, loss or damage at all times during the hire period.
• B L O O M É shall not be responsible for any injury or damage to persons or property arising from the use of any equipment, props, balloons , gifts or other whether purchased or hired. B L O O M É shall in no circumstances be liable for any direct, indirect, or consequential loss, damage or extra costs incurred caused by the negligence or other default in the performance of decorative duties or once the client has taken possession of goods, including temporary rented items as exampled.

3. Balloon Care & Temperature Warnings

• Temperature Sensitivity: Helium expands in heat and contracts in cold. Moving balloons between temperatures can cause temporary deflation or bursting.
• Outdoor Disclaimer: B L O O M É cannot guarantee the lifespan of any balloons, inclusive if placed outdoors due to unpredictable weather, wind, and sun.